Welcome to Elevated Homes & Hospitality, where thoughtful details and exceptional stays come standard. To ensure a seamless experience for you and our future guests, we have outlined our core policies below. These guidelines help us maintain the high standards of quality and cleanliness you deserve.

Please review your Vacation Rental Agreement carefully before your stay begins. By submitting payment for your reservation, you acknowledge and accept all terms of the agreement in full. These policies are strictly enforced, and we ask that all guests in your party familiarize themselves with these rental requirements.

RENTAL REQUIREMENTS:

For legal and accounting purposes, the person making the reservation must be the same individual as the credit/debit card holder. This individual will be referred to as the guest. All other individuals involved with the rental are considered invitees of the guest. Any matters regarding the reservation, cancellation, or damage policies will be addressed directly with the guest, not their invitees.

House Rules:

• No Smoking or Vaping. This includes the use of cigarettes, cigars, marijuana, vapes, or any illegal substances.

• Quiet Hours: M - Th & Sun 9pm, Fri & Sat 10pm ($250 charge to renters if police are called by other residents due to noise complaints)

• Please only flush toilet paper. Dispose of all other items in the trash.

• Report any cleaning concerns within 90 minutes of arrival.

• Please leave the coffee mugs for the next guest, or feel free to take one home for $10 (charged to your stay).
  

Additional rules:

Please read all of the rules carefully in order to avoid any additional fees upon check-out and to ensure your safety during your stay with Elevated Homes and Hospitality.

NO EVENTS, GROUP GATHERINGS OR PARTIES ARE ALLOWED AT ANY Elevated Homes & Hospitality RENTALS PROPERTIES UNDER ANY CIRCUMSTANCES, UNLESS PRE-APPROVED.

CHECK-IN/CHECK-OUT: Early check in and late check outs are available prior to check in and need to be approved.

OCCUPANCY:

The number of guests must not exceed the number stated in the reservation. Unauthorized guests at the property may result in additional charges, such as for property damages, disturbances, or excessive cleaning. Parties or gatherings are NOT allowed and if at any time. Any exceptions must be pre-approved by Elevated Homes & Hospitality. If violations occur, such as excessive noise, illegal activity, or policy breaches, you may be asked to vacate without refund, and additional fees may be assessed. Please inform us of any changes in the number of guests prior to your arrival. No changes will be allowed after check-in.

QUIET HOURS:

Please respect our neighbors and abide by our quiet hours, enforced from M - Th & Sun 9pm, Fri & Sat 10pm. Noise must be kept strictly under 60 dBA during the day. Anyone found to be violating noise ordinances will be subject to an initial $250 fine followed by a possible eviction in egregious circumstances. Guests will not be given any refund for their stay for issues related to noise ordinance violations.

SMOKING:

Smoking is strictly prohibited inside any Elevated Homes & Hospitality property. If tobacco odor is detected upon your departure, a cleaning fee will be charged. The use of oil lamps or incense is also prohibited due to their lingering odors. Any violations will result in additional cleaning fees. Violation of the no smoking policy on the interior or exterior of the property will result in a damage liability of up to $2,500 for any discovered damage to furniture or any odors.

PETS:

Each Elevated Homes & Hospitality property is subject to a specific pet policy, please refer to the property description for information. Regardless, all pets must be reported to us, and approved prior to arrival. Any unauthorized pets will be subject to an additional fee. Any damage or additional cleaning charges attributable to pets (approved or unapproved) shall be charged to the guest, together with a fine of $100 per day. All pets and animals must be fully vaccinated, non-aggressive, free of fleas and ticks and fully house-trained. Please do not allow your pets on any furniture in the rentals.

If you choose to bring your pet(s) to our pet friendly properties, there will be a $100 fee added to your reservation per pet. Please know we have a maximum of 2 pets allowed. If you have any additional pet requests, you may be subject to a refundable security deposit in addition to your $100 per pet fee charged.

For shorter stays of less than three days, we’re happy to negotiate this fee at $35/pet per night. Please reach out to discuss and confirm prior arrangements for your pets to ensure a seamless stay.

TRASH:

Please make sure all trash is bagged and taken out of the property.

Homes- PLEASE be sure all trash is taken to the end of the drive for pick-up day.

Condos- PLEASE be sure all trash is taken to your designated community bins.

PAYMENT POLICY:

Reservation confirmation with Elevated Homes and Hospitality requires full payment prior to check-in at the property.

CREDIT CARD REQUIRED:

If applicable to your reservation, a credit card may be required to hold a reservation and may be charged to pay for incidental charges and other fees incurred during your stay. The name on the credit card must be the name of the primary guest on the reservation. A picture ID and license plate may be requested along with the signed rental agreement, depending upon the property.

Any damage or detection of rules that are not abided by will result in the credit card on file being charged with the said dollar amount(s). All charges will be subsequently followed with an email, which will break down the fees and/or damages. No charges will be processed without written notice.

PRICING AND ONLINE BOOKING:

Rates and fees are updated regularly to reflect the most current and accurate charges on property listings and the online booking system. Elevated Homes and Hospitality reserves the right to adjust charges to the proper amounts after an online booking in the event of a clerical or technical error.

EXTENDED STAY POLICY:

We love hosting our guests longer! If you'd like to extend your stay, please send us a message and we will do our best to accommodate you based on availability. Please note that staying past your scheduled check-out time/date without prior approval from Elevated Homes & Hospitality is not permitted.

In the event of an unauthorized overstay, guests consent to the removal of personal belongings to a secure location of our choosing and may be subject to removal from the property by our team or law enforcement.

Long-Term Stay Requirements:
For stays of 30 days or longer, we require a brief property inspection or a "Full Refresh Clean" every 30 days. If you are utilizing Elevated Homes & Hospitality linens, a professional refresh clean is mandatory (standard cleaning fees apply).

HOST CANCELLATION POLICY:

The Host reserves the right to cancel the reservation at any time up to and including the scheduled check-in date, for any reason. While such cancellations are rare, the Host retains this discretion to address unforeseen or exceptional circumstances that may arise.

GUEST CANCELLATION POLICY:

For Larger properties in Booking.com, VRBO and DIRECT booking the  cancellation policy is: STRICT

• Bookings canceled at least 60 days before the start of stay will receive 100% refund
  

For Smaller Properties in Booking.com, VRBO and DIRECT website the  cancellation policy is: RELAXED

• Bookings canceled at least 14 days before the start of the stay will receive 100% refund

• Bookings canceled at least 7 days before the start of the stay will receive 50% refund
  

For Larger properties in AIRBNB the  cancellation policy is: FIRM

• Full refund at least 30 days before check-in

• Partial refund 7-30 days before check-in
  

For Smaller properties in AIRBNB the  cancellation policy is: MODERATE

• Full refund at least 5 days before check-in

• Partial refund within 5 days of check-in

Have questions? Please reach out to your booking provider first. They have all your specific details of your booking and can assist you with questions.

CHANGE IN CIRCUMSTANCES:

Elevated Homes & Hospitality shall not be liable for events beyond their control that may interfere with your occupancy of the property. Things such as inclement weather, acts of governmental agencies, power outages, etc. No refunds shall be given for such occurrences and you are encouraged to obtain vacation rental insurance to cover such risks.

UTILITIES:

The cost of your booking includes utilities assuming normal usage; excessive usage will be charged separately and paid for by the guest. This includes trash, snow plowing, yard care, internet, electric, gas, propane.

APPLIANCES:

Tenants may only use appliances for their intended use. Damage incurred to appliances may be subject to an additional charge.

PARKING:

Be mindful of local street parking restrictions as violations may lead to city fines. Please review all parking details prior to your stay, including overnight parking rules and a maximum number of cars permitted. Any possible fines accrued by guests during their stay due to failed parking compliance will be charged to the guest. Elevated Homes & Hospitality is not responsible for payments or reimbursement.

POOLS, SPAS, HOT TUBS, DOCKS, LAKE FRONT/WATERFRONT PROPERTY (if applicable):

To ensure a safe and relaxing stay, please follow our pool and spa guidelines: No diving, glass containers, or alcoholic beverages are permitted in or around the water, and we ask that intoxicated guests refrain from using these amenities. Children must never be left unattended with access to the pool or spa, and as there is no lifeguard on duty, all guests swim at their own risk. Please do not tamper with the thermostat, as our team professionally services the water prior to your arrival. If you notice any issues with cleanliness upon check-in, please notify us immediately so we can resolve it; otherwise, if the water is found to be cloudy after checkout and requires a professional cleaning, a $100 fee will be applied.

MAIL:

Guests may not have packages or mail sent to the property prior to, during, or after their stay. We do not always have full access to the mailbox and would not want you to lose your mail.

LOST & FOUND:

Please note that all shipping is at the traveler's expense. We are not liable for any lost items. Our team will do our best to locate your lost items after check-out.

DAMAGE POLICY:

As a condition of renting the vacation property, Elevated Homes & Hospitality reserves the right to charge the guest's credit card for any damages or losses caused by the guest or their invitees during their stay. This includes, but is not limited to, costs for excessive cleaning, eviction, service calls, fines, repairs, or replacements, plus applicable taxes. The guest agrees to cover these charges upon written or electronic endorsement of this agreement.

LINENS & TOWELS:

Towels, sheets, pillows, and blankets are not for outside use.

PLUMBING:

Please do not dispose of feminine products, flushable wipes or anything other than toilet paper. Plungers are provided in case of clogs. Do not pour grease down the drain under any circumstances.

PERSONAL PROPERTY:

You are responsible for keeping your valuables safe at all times. By checking into the property, you waive, discharge, and agree to not hold Elevated Homes & Hospitality or the property owner of any issues related to your stay. This includes, and is not limited to issues related to loss of money, jewelry, or valuables of any kind.

MAINTENANCE/REPAIRS:

We cannot guarantee against mechanical failure of heating, air conditioning, appliances, TVs/VCRs/DVD Players, stereo equipment or pools/spas. Please report any inoperative equipment to our office promptly. Elevated Homes & Hospitality will make every reasonable effort to have repairs done quickly and efficiently. If you demonstrate that the problem persists after being given phone instructions by an Elevated Homes & Hospitality property associate, a maintenance service professional will be dispatched. NO REFUNDS OR RENT REDUCTIONS WILL BE MADE DUE TO MECHANICAL FAILURES OR MALFUNCTIONS, INTERRUPTIONS OF UTILITIES, MAINTENANCE PROBLEMS OR CONSTRUCTION IN THE AREA. WHILE ELEVATED HOMES AND HOSPITALITY WILL MAKE EVERY EFFORT TO REPAIR ANY MAINTENANCE ISSUE IN A TIMELY MANNER, IT CANNOT GUARANTEE THAT THE ISSUE WILL BE FIXED DURING A GUEST STAY, AS THE COMPANY MAY HAVE TO GO THROUGH HOME WARRANTIES. Elevated Homes & Hospitality will always look for alternative solutions to ensure and prioritize guest comfort.

If you experience any issues during Monday - Sunday 6am - midnight, please contact our Guest Services at 231-222-5980.

If you are experiencing a lockout or a time-sensitive maintenance emergency, please call our on-call maintenance number at 231-272-8155.

SAFETY:

No unlawful use of the property. No weapons, violent behavior, fireworks, flammable substances, hazardous materials, or illegal substances are permitted in or around the property. Guests found to be violating any of the safety rules shall be liable for any corresponding property damage, and subject to a $500 fine and immediate eviction from the Property without refund.

SURVEILLANCE:

Each property may be monitored by noise monitoring devices, periodic patrols by Elevated Homes and Hospitality, security, and 24-hour video electronic surveillance on the exterior of the house for guest security and to ensure that the house rules are respected. There is no electronic video surveillance monitoring pools or spas, or on the interior of the house. Do not tamper with any of our surveillance and safety equipment. Please report anything that needs replacing or fixing.

CLEANING:

Please notify us within 90 mins if you are dissatisfied with the clean of the property. We strive to ensure that all of our properties are properly clean and stocked for your stay. If you notice anything at all, please reach out so we can remedy the issue.

RIGHT OF ENTRY:

Elevated Homes & Hospitality reserves the right to enter the rental property at any time to investigate disturbances, verify occupancy, assess damages, or make repairs, alterations, or improvements as needed.

SECURITY & SAFETY RISKS:

Always lock doors and windows when leaving the property. You are responsible for the property and its contents, as well as for the safety of your personal belongings. Elevated Homes & Hospitality is not liable for injuries caused by neglecting safety precautions. Children must be supervised at all times. Candles are not allowed due to fire hazards, except for citronella candles outside or emergency candles provided for power outages.

INDEMNIFICATION & HOLD HARMLESS:

While Elevated Homes & Hospitality and its property owners strive to maintain vacation properties in excellent condition, no guarantees are made regarding suitability for any specific purpose. All guests and invitees use the property at their own risk. Elevated Homes & Hospitality and its property owners are not liable for any injuries or damage caused by the intentional or unintentional actions of guests or invitees, or by the failure of property structures, appliances, or other equipment, whether from malfunction, misuse, acts of nature, or otherwise. We are also not responsible for allergic reactions resulting from materials used in the property or its contents, including mold, pet allergens, or chemicals. By accepting this agreement, guests and invitees agree to hold Elevated Homes & Hospitality and its property owners harmless from any claims or losses arising from the use of the property.

Elevated Homes & Hospitality reserves the right to require the tenant to vacate the premises with no refund should any of these rules be violated and unresolved. No refund of monies will be issued due to violation of the house rules, noise ordinances, or occupancy limits. Guests agree to follow any and all House Rules provided to them by Elevated Homes and Hospitality, as well as any and all rules of the Homeowners Association where the property is located, and any and all City or County ordinances in the area where the property is located. Any and all legal matters arising out of this agreement shall be adjudicated in the city in which you are renting. ALL GUESTS hereby acknowledge and agree to follow all house rules, neighborhood rules and city laws and ordinances.